LAX aims to put shopping, eating on more flight plans
Los Angeles International Airport made about $280 million from
concessions last year, with the typical traveler spending almost $8.
Officials
hope to lift the airport's image of having mediocre dining offerings for
travelers at LAX. Plans are announcedl
for renovating the bars, fast-food outlets, restaurants, newsstands and retail
shops inside eight terminals.
When
Clifton Moore ran the Los Angeles airport system from 1968 to 1993, there
wasn't much emphasis on dining and shopping for people waiting for their planes
at LAX. About all they could get were the basics: a newspaper, a cup of coffee,
cafeteria fare and a preflight libation.
Originally the mantra was "We are an airport, not a shopping mall,"
and people on the staff were proud that Los Angeles International Airport had
the least concession space of any major airport in the United States.
Not
anymore. Although the room devoted to beverage, food and retail services at the
nation's third-busiest airport remains comparatively small, LAX officials say
they now want to offer the traveling public more than they ever have from
concessions.
Los Angeles World Airports has launched an ambitious effort -- the first since
1995 -- to renovate the bars, fast-food outlets, restaurants, newsstands and
shops inside eight terminals, which handled about 50.7 million passengers last
year.
"We want more variety, more dining and beverage opportunities, and
better-quality food and service," said Gina Marie Lindsey, executive
director of the airport agency. "We need more cutting-edge, more
contemporary and more L.A.-centric approaches."
The airport now has well-known brands such as Wolfgang Puck, Karl Strauss and
California Pizza Kitchen, but those concessions, officials say, are almost 15
years old and need updating.
"The plan is to get people out of their seats at the gates and into the
restaurants and retail stores," said Amy Shaw, who is directing the
renovation of concessions.
Food and retail services at LAX have repeatedly received average and
below-average marks from passengers interviewed for audits and consumer
surveys, such as those conducted by J.D. Power & Associates. The
preliminary results of a current in-house survey of travelers are equally downbeat.
Although they like such mainstays as Starbucks and McDonald's, passengers also
complain that prices are too high, there are not enough choices for food and
beverages, and the concessions don't reflect Los Angeles.
If successful, the overhaul could boost revenue for LAX, which has been stung
by one of the worst downturns in the history of the airline industry. Although
hit hard by the economy, concessions remain big business at major airports at
home and abroad, generating 40% to 50% of their revenue. Last year, LAX made
about $280 million from concessions, more than half from parking and rental
cars.

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